Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ozonehub26uae@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ozonehub26uae@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ozonehub26uae@gmail.com.

Return & Refund Policy

Store Name: O’ZONE
Email: ozonehub26uae@gmail.com
Phone: +971 56 319 8307

At O’ZONE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase is required

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our fault)

  • Personal care products (for hygiene reasons)

  • Items purchased on sale or clearance

3. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days

  • Refund will be issued via the original payment method or Cash on Delivery reversal (if applicable)

4. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product:

  • Contact us within 24 hours of delivery

  • Share clear pictures of the product

We will arrange a replacement or full refund at no extra cost.

5. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect

  • Shipping charges are non-refundable

7. Order Cancellation

  • Orders can be cancelled before shipment

  • Once shipped, cancellation may not be possible

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: ozonehub26uae@gmail.com
📞 Phone: +971 56 319 8307

Thank you for shopping with O’ZONE!